FAQs
Have questions? We’ve got answers! Explore our FAQs for details on services, pricing, and more.
Do you offer a free trial?
Yes! We offer a 7-hour free trial with no credit card required so you can test our services before committing.
What services are covered under the free trial?
Our 7-hour free trial includes access to our Standard Services ($10/hour), covering web design, digital marketing, graphic design, and admin support.
You can use the trial for tasks like:
- Designing a web page or landing page.
- Creating social media graphics or branding materials.
- Performing SEO optimizations or marketing support.
- Handling admin tasks like data entry or customer support.
Some complex or specialized tasks may be limited during the trial, but this gives you a chance to see how we work before making any commitments.
How do I continue after the free trial?
If you’re happy with the free trial, we offer a one-time 20-hour bundle to start with a smaller commitment. After that, you can continue with hourly bundles in increments of 40 hours.
Each bundle comes with up to 2 months to use your hours—giving you plenty of time to allocate them for client projects, internal work, or any combination of tasks.
When you’re ready, we’ll send you an invoice to get started. Once confirmed, we’ll:
- Assign you a dedicated Account Manager for seamless coordination.
- Set you up in our Project Management system for easy task tracking.
- Ensure a smooth transition so you can start submitting tasks right away.
No long-term commitments—just flexible, on-demand support designed to fit your needs.
How many active tasks can I have at once?
There’s no limit—you can have as many active tasks as needed at any given time. Our team is structured to handle multiple projects efficiently, ensuring smooth execution across all tasks.
If you plan to increase your workload significantly or onboard multiple clients in a short period, just let us know. We scale our team based on client demand to ensure we always have the right resources available.
Tasks can be as short or as long as needed, and we round time tracking to the nearest 5 minutes for maximum efficiency and transparency.
Can I use my purchased hours for multiple services?
Yes! Our model is designed for maximum flexibility—you can use your purchased hours across any of our services, including admin, digital marketing, web design, programming, and more.
You have two options:
- On-Demand Tasks: Simply send us work as it comes up, and we’ll allocate hours as needed—across as many services as you require.
- Planned Allocation: If you have specific goals, we can structure your hours accordingly. For example, you might want 40 hours for SEO, 10 hours for social media management, and 20 hours for customer support each month.
Whichever approach works best for you, we’ll ensure your hours are used efficiently to meet your needs.
How do I submit tasks?
Tasks can be submitted via email, direct communication with your Account Manager, or through the Client Portal. Clear, detailed instructions help us deliver high-quality results efficiently.
How does your hourly pricing model work?
Our pricing is simple and flexible—you purchase hours upfront and can use them for any of our services, including admin support, web design, digital marketing, and programming.
You’ll have up to 2 months to use your purchased hours, giving you plenty of time to allocate them as needed. We provide hourly usage updates after every 10 hours of work so you always know where your time is going. Additionally, you can track your remaining hours anytime in our client portal.
With precise time tracking rounded to the nearest 5 minutes, you only pay for what you use—ensuring efficiency and transparency.
Is there a minimum number of hours I need to purchase?
Yes, our standard minimum purchase is 40 hours. This ensures we can efficiently manage tasks and provide high-quality service with proper planning.
However, after your free 7-hour trial, we offer a one-time 20-hour bundle to help you get started with a smaller commitment. Once that’s used, you can continue with hourly bundles in increments of 40 hours based on your needs.
For clients with ongoing or larger workloads, additional hours can be purchased at any time.
Do you offer different pricing for different services?
Yes, our hourly rates vary depending on the type of service. We offer two pricing tiers:
- Standard Services ($10/hour): Includes web design, SEO, social media management, branding, customer support, admin tasks, and more.
- Premium Services ($15 – $20/hour): Covers advanced tasks such as web & mobile app development, API integrations, automation support, and complex programming.
We provide precise time tracking rounded to the nearest 5 minutes, so you only pay for the exact time spent on your tasks.
Check our Pricing Page for full details on service rates.
Can I upgrade or purchase additional hours later?
Yes, you can purchase additional hours at any time. Whether you have a growing workload or an urgent project, we make it easy to scale up and accommodate your evolving business needs.
Do my unused hours expire?
Each hourly bundle comes with a 2-month usage period, giving you plenty of time to allocate your hours as needed. We designed this timeframe to ensure flexibility while keeping our team available for clients with ongoing needs.
Our service—and its affordable, white-label pricing model—is best suited for businesses that require consistent, recurring work. If you need more time to use your hours, just let us know, and we’ll do our best to accommodate.
Can I request work outside of your listed services?
If you need something not listed, let us know! We can assess the request and let you know if it’s within our scope.
Do I need technical knowledge to use your services?
Not at all! Our services are designed for business owners, agencies, and entrepreneurs—whether or not you have technical expertise.
If you have an in-house technical team or a specific department you’d like us to collaborate with, we can work directly with them to ensure seamless execution and the best possible results. Our team adapts to your workflow, making the process as smooth and efficient as possible.
Do you offer same-day task completion?
For small tasks, if submitted before 12 PM EST, we can usually accommodate same-day completion. However, larger tasks (typically 4+ hours) are usually completed by the next business day.
Timelines can vary based on workload and task complexity, so we recommend discussing urgent requests with your Account Manager to confirm feasibility. While we strive for fast turnarounds, we can’t guarantee same-day completion for all tasks, but we’ll always do our best to meet your needs.
How do I communicate with my assigned team?
Typically, your Dedicated Account Manager will be your main point of contact, ensuring smooth coordination and efficient task management.
For larger projects or ongoing work within specific departments, where the same team members handle multiple tasks for you, you can communicate directly with the team through our Client Portal.
All messages sent in the Client Portal are also delivered as email threads for added convenience, so you can keep track of all communications seamlessly.
Can I track how my hours are being used?
Absolutely! We make tracking your hours simple and transparent. Our Client Portal provides a detailed breakdown of time spent on each task, so you always know how your hours are being used.
We also send automated usage notifications at regular intervals, keeping you updated. Hours are typically logged and reflected by the next business day, ensuring accurate and up-to-date tracking.
Do you offer refunds for unused hours?
No, we do not offer refunds for unused hours. Our service operates on a wholesale staffing model, which allows us to offer high-quality work at significantly lower rates. Because we allocate team members and resources based on purchased hours, we are unable to provide refunds.
However, your hours remain fully available for future use within their 2-month validity period, and you can apply them to any of our services as needed. This ensures you always get full value from your purchase, even if your workload shifts.
Can you communicate directly with my clients?
By default, we work behind the scenes, handling tasks while you remain the primary point of contact with your clients.
However, with our Direct White-Labeled Client Communication add-on ($100/month), our team can interact with your clients seamlessly under your brand across the platforms you use—email, phone, ticketing software, and more.
To ensure consistency and professionalism, we typically help create communication guidelines tailored to your business. This ensures that all client interactions align with your brand’s tone, expectations, and service standards.
Can I get a custom package tailored to my business?
Yes! We offer custom pricing and service bundles based on your needs. Contact us to discuss a tailored plan.
Can I change or modify a submitted task?
Yes, you can modify a submitted task before it has been started. Contact your Account Manager as soon as possible.
Do you offer one-time, and ongoing service?
We offer both! You can purchase hours for a one-time project or ongoing support based on your needs.
Can I switch between pricing models?
If you have any other queries or need more details about our services, pricing, tasks, hours, we’re here to help! Contact us today, and our team will be happy to provide you with all the information you need.
Test Our Team with Free, Confidential Work – No Risk
Get real work done for your business or your clients—completely free. Whether it’s design, marketing, development, or admin support, we’ll handle it under your brand with full confidentiality.
No contracts, no commitments—just seamless, white-label support when you need it.